Flat-rate-per-workspace shared inbox and AI agent, EU-hosted, with a free-forever plan for two agents and AI metered as credits.
European SMBs and small SaaS teams that want unlimited conversations on a flat workspace fee rather than per-seat or per-resolution billing, and that need EU-only hosting documented down to the country. The AI agent can be grounded on snippets, your knowledge base, a website crawl, file imports and MCP connections, with a confidence threshold that decides between auto-reply, suggestion and escalation. Good too for teams who want to plug in their own LLM, including self-hosted models.
Not for anyone whose AI agent is the main purchase: the free plan ships zero AI credits, the omnichannel AI chatbot only appears at Essentials (US$95/month), and no overage rate for AI credits is published, so high-volume automation cost is unforecastable. Skip it if procurement demands SOC 2 or ISO 27001, because Crisp documents internal security practices and GDPR compliance but claims no independent attestation. The one-week maximum encrypted backup retention and the 100-customer-profile cap on the free plan will also rule it out for larger or audit-heavy buyers.
Pros
Cons
Crisp charges a flat rate per workspace rather than per seat or per resolution. Free is US$0 forever for two agents, Mini US$45 per month for four agents, Essentials US$95 per month for ten agents and Plus US$295 per month for twenty-plus seats, with Enterprise quoted individually. Additional agents are listed at US$10 per month each and conversations are unlimited on every plan.
Yes, a genuine free-forever plan rather than just a trial. It covers two agents, 100 customer profiles, the website chat widget, shared inbox, mobile apps, chat SDKs, contact form, ecommerce integrations and push notifications. It includes no AI credits and no sub-inboxes, so the AI agent is effectively paid-only. Every new account also gets a 14-day trial of all features.
In the European Union. Crisp states that messaging data is stored in the Netherlands and plugin data in Germany on DigitalOcean, encrypted backups sit in AWS Ireland, and Scaleway in France provides infrastructure hosting. Relay servers in the United States, United Kingdom and Singapore reduce latency and store only connection logs such as IP address and user agent. Stripe processes card payments in the US.
Crisp bundles AI as prepaid credits per plan: US$5 on Mini for around 90 automated conversations, US$25 on Essentials for around 450, and US$75 on Plus for around 1,350. The free plan includes no AI credits. Crisp's pricing page does not publish an overage rate once credits are exhausted, and the omnichannel AI chatbot itself first appears on the Essentials plan.
Facts sourced from the vendor’s own site, last verified 2026-10-26.
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