The Weekly Source
The week in AI, with the receipts
Trending AI stories, new agents worth knowing, and the quiet price rises vendors do not announce.
The Weekly Source
Trending AI stories, new agents worth knowing, and the quiet price rises vendors do not announce.
AI Agents
Customer service is the single fastest-growing agent category we track, up 132% over twelve months. It is also the one where the gap between demo and deployment is widest: most tools resolve simple, high-volume questions well and struggle the moment a query needs account context or a judgement call. The useful question is not whether an agent can answer, but what proportion it can close without a human, and what happens to the rest.
