Ecommerce helpdesk whose AI Agent resolves order, return and subscription questions on email, chat, SMS and social, billed per interaction.
Shopify, BigCommerce, Magento or WooCommerce merchants doing a few hundred to a few thousand support tickets a month who want order status, returns and subscription questions handled without a human. The ticket-tier pricing plus per-interaction AI fee maps cleanly onto store volume, and the entry Starter plan at US$10/month makes it reachable for a small store. Strongest fit where the AI needs to read live order data and take actions in Recharge, Loop Returns, AfterShip or Attentive.
Not for non-ecommerce businesses: the product, from Order Management to the Shopping Assistant, assumes a store behind it. Avoid it if you need a hard monthly cost ceiling, because every automated AI interaction costs US$0.90-1.00 and also consumes one helpdesk ticket from your plan allowance, so AI success pushes you into the next plan tier as well as adding per-interaction fees. Skip it too if procurement requires ISO 27001 or EU-only hosting: the security page claims only SOC 2 Type II and HIPAA, names Google Cloud Platform as its infrastructure, and publishes no hosting region or data-residency commitment.
Pros
Cons
Gorgias charges per automated interaction on top of a helpdesk plan: US$0.90 per interaction on an annual contract or US$1.00 on monthly billing, with overage above your plan's included interactions at US$1.50. Plans bundle 30 interactions on Starter and Basic, 190 on Pro and 530 on Advanced. Each automated interaction also consumes one helpdesk ticket from your plan allowance.
Yes. Gorgias lists Shopify as a native ecommerce integration alongside BigCommerce, Magento and WooCommerce, and its help centre documents installing the chat widget on your storefront, Help Center and Shopify checkout page. AI Agent can also take actions in connected third-party tools, and the app store carries Shopify-ecosystem apps including Recharge, Loop Returns, AfterShip and Attentive.
No. Gorgias offers a 7-day free trial with access to all features and no payment details required, but no permanently free tier. The cheapest paid plan is Starter at US$10 per month, billed monthly only, covering 50 tickets and 30 AI interactions, with per-ticket overage at US$0.40. Basic starts at US$50 per month on annual billing for 300 tickets.
Gorgias's security page claims SOC 2 Type II certification and HIPAA compliance, with both reports available on request. It does not claim ISO 27001, PCI DSS or any GDPR certification. The page names Google Cloud Platform as its infrastructure but publishes no hosting region or data-residency option, so buyers with EU-only hosting requirements need to ask Gorgias directly.
Facts sourced from the vendor’s own site, last verified 2026-10-27.
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