AI support agent billed per resolved outcome, running natively on Intercom or on top of an existing Zendesk, Salesforce, HubSpot or Freshdesk helpdesk.
Support teams that want a published per-outcome price they can model before talking to sales, and that would rather bolt an AI agent onto the helpdesk they already run than migrate. The bring-your-own-helpdesk plan has no platform, setup or seat fees and unlimited teammates, so it suits teams where many people touch tickets but few need licences. Also a fit for startups, who can get 93% off Intercom plus a year of Fin via the Early Stage program.
Very low-volume teams: the bring-your-own-helpdesk plan carries a 50-outcome-per-month minimum and the FAQ adds that unspecified 'minimum commitments apply', so under roughly 50 tickets a month you pay for capacity you don't use. Sales-led teams should price carefully, because Qualification outcomes are $9.99 each versus $0.99 for a support resolution, a 10x swing that can dominate the bill. Anyone needing voice is back to quote-only pricing, since Fin Voice is custom-priced through sales, and buyers who cannot allow any model fine-tuning must actively opt out of Intercom's anonymised-data fine-tuning.
Pros
Cons
Fin is $0.99 per outcome, published on fin.ai/pricing. A billable outcome is a resolution, a Procedure handoff, a disqualification or a self-serve routing. Qualification outcomes are priced separately at $9.99 each. You are charged once per conversation regardless of how many actions Fin takes, and conversations handed to your team without an outcome are not charged at all.
Yes. Fin lists native support for Zendesk, Salesforce Service Cloud, HubSpot Service Hub and Freshdesk, plus any helpdesk via its API. On that plan Intercom charges $0.99 per outcome with no integration, setup or platform fees and no per-seat cost for teammates, but applies a 50-outcome monthly minimum. Copilot on Salesforce is a separate $35 per user per month.
Yes, a 14-day free trial with no credit card required, and Intercom states the trial gives unlimited access to Fin outcomes with no seat minimums or maximums. There is no permanent free tier afterwards. Startups accepted into the Early Stage program get 93% off in year one plus a year of Fin free, capped at 300 Fin outcomes and 15 Fin qualifications per month, and must have under 15 employees and up to $10M in funding.
Intercom's security page states data is hosted in the US, the EU or Australia depending on your residency requirements, with redundancy across regions. It lists SOC 2 Type II, ISO 27001, ISO 27018, ISO 27701, ISO 42001, AIUC-1 and HIPAA. Third-party AI providers are contractually barred from training on your data; Intercom may use anonymised data for fine-tuning unless you opt out, after which it is deleted within 30 days.
Facts sourced from the vendor’s own site, last verified 2026-10-24.
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