Ambient AI scribe that hosts data in Australia and pushes notes into Best Practice, Medical Director, Cliniko, Halaxy, Epic and Cerner.
Practices that need the scribe to write into the practice software they already run, and need to answer a privacy question about where the recording went. Heidi's AU/NZ compliance page states all its data is locally hosted within Australia and aligns with the Australian Privacy Principles and the NZ Information Privacy Principles, and its integrations page names more Australian PMS products than any other vendor here. It suits GPs, specialists and allied health who want a free seat to test before any procurement conversation.
Anyone who needs a price before committing. Heidi publishes no dollar figure anywhere on its AU or global pricing page: Clinician shows a 14-day trial then "Talk to us", and Practice and Enterprise are "Talk to us" only, so the free seat is the only priced option and it runs on a limited weekly allowance. The pricing page also lists EHR integration as an add-on on the Practice plan without naming a single EHR, so the integration you came for may be a separate line item. There is no published API reference or developer portal, only a "Partner with us" link, and Heidi publishes no TGA, FDA or MHRA statement on its safety or compliance pages.
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Heidi's AU/NZ compliance page states that all its data is locally hosted within Australia, and claims alignment with the Australian Privacy Principles and the New Zealand Information Privacy Principles. A separate HIPAA page states data is locally hosted within the United States for US customers. Neither page names a cloud provider or region, and certification detail sits behind the hosted Trust Center rather than on the compliance pages.
Yes, all three are named on Heidi's integrations page, along with Medical Director, Genie, Gentu, MediRecords, Zedmed, Nookal, Shexie, Core Practice and MasterCare+. Best Practice and Cliniko are described with schedule sync and note push. Epic and Oracle Cerner are covered for hospitals. The pricing page lists EHR integration as a Practice-plan add-on without naming systems, so confirm what your plan actually includes.
Heidi publishes no prices. The AU pricing page shows a free plan with one seat and a weekly usage allowance, a 14-day trial on Clinician, and "Talk to us" for Clinician, Practice and Enterprise. Paid seats come as Standard or Max, with Max carrying five times the monthly allowance. Scribing and clinical evidence queries are stated not to consume the Agents allowance.
Heidi's safety page states "No audio is ever kept" and that audio is deleted once transcription finishes, while transcripts and notes are stored until the user deletes them. It also states Heidi does not use any of your data to train its AI. The page puts review with the clinician before transfer to the record, and publishes no TGA, FDA or MHRA statement.
Facts sourced from the vendor’s own site, last verified 2026-10-10.
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